fbpx

What is VoIP?

An SMB Perspective

“VoIP” is one of the most commonly used and widely misunderstood acronyms in the IT industry. VoIP stands for “Voice over Internet Protocol”. Self-explanatory, right? Unless you are an IT geek, maybe not so much. So what is VoIP? And how do you know if you have it or need it?

Fundamentally, VoIP is a technology that allows businesses (and consumers) to access the public voice network (we’ll refer to it as the Public Switched Telephone Network or “PSTN”) without having a traditional analog or digital voice line (more on that in a moment). Instead of using the voice network, VoIP uses data networks (like the Internet) to “carry” voice traffic, which creates opportunities for cost savings and efficiency.

Read More