Voice over IP (VoIP) phone systems have been around for well over a decade. Today, even SMBs are often using some form of VoIP phone service. Despite the proliferation of VoIP solutions, there are still many challenges associated with deploying and managing a VoIP system. These challenges can be a major obstacle for SMBs and typically result in expensive outsource solutions that may produce less than favorable results.
At Red One, we are committed to providing our clients with flexible, scalable VoIP solutions that offer all of the features you need to increase productivity and keep your customers happy. We understand that your phone system is like the circulatory system in a human body; if it isn’t working, then production falters and your business can quickly go into cardiac distress. In order to prevent unpleasant surprises, we make it our business to provide VoIP products and services that yield high availability and excellent call quality on a consistent basis.
Red One will evaluate your business requirements and design a VoIP system that fits your operational needs. We will provide a VoIP PBX (server) that includes:
- handling inbound and outbound calls
- interactive voice response (IVR)
- conference bridge
VoIP phones will be configured and deployed for each user and an app will be made available for those wishing to use smart phones. A Red One voice specialist will coordinate the provisioning of SIP trunks and/or traditional voice lines with your preferred service provider. As part of the PBX deployment, our voice specialist will configure user extensions, dial plans, DID blocks, the initial IVR messages, and more. In most cases, Red One will remain on-site on the service provider’s provisioning day until both inbound and outbound calls are successfully made.
Red One will stay engaged by providing a trouble-ticketing system and help desk support. Our support package includes assistance with moves, adds, and changes and we can assist with tasks such as setting holiday messages on the IVR, saving voice mail messages to external media, and establishing conference bridges. And when there is an issue with a phone or the carrier service, Red One will make sure that the problem is diagnosed and resolved in the most expeditious manner possible.
For small and medium size businesses, Red One has a VoIP solution that fits your needs and your budget. Don’t settle for poor service and pricing that mysteriously seems to inflate with each added feature. Give Red One a call and enjoy the peace of mind that comes from knowing that your phone system is a sure thing.
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